6. Delivery

Products purchased on www.patisworld.com are delivered only in Europe.


All deadlines announced are calculated in working days (subject to validation of your order by us). The delivery date is calculated taking into account the preparation and shipping times to which is added the delivery time of the carrier. It is possible to inform you of the delays by transport in the delivery tab.


The products are delivered to the delivery address you specified during the ordering process.


Fancy Cake can not be held responsible for the consequences due to a delay in delivery. from one of the carriers offered by the site.


Problems upon receipt of delivery


When receiving your package, you must:


Check the conformity of the delivered goods at the time of delivery.

Indicate any anomaly on the delivery note in the form of a handwritten reservation accompanied by your signature.

Notify the carrier and Patisworld to the following address info@patisworld.com all reservations on the product delivered (eg damaged package, already open ...) within 48 hours of receipt of the product.

Then, depending on the case, you can benefit from the exchange and refund conditions provided below.

The absence of claim, the non-issuance of reservations by the Buyer means that the article delivered is deemed to be compliant and can not, as such, be the subject of any subsequent dispute.


In case of complaint, it is up to the Purchaser to provide all the justifications as to the reality of the defects or missing found.


No return of goods can be made by the Customer without the prior express written consent of Patisworld, obtained by email.


The return of the product can only be accepted for products in their original state (packaging, accessories, instructions ...).


7. Delivery error or lack of a product

Patisworld attaches special care to the preparation of packages. Nevertheless, if an error or an oversight is to be deplored in your order, you count of a delay of 7 calendar days to inform Patisworld to info@patisworld.com.


Any error will result in an exchange or refund at the option of the buyer in the event that the product will be returned at the expense of the company Fancy Cake in its original packaging to the following address:


Fancy Cake


Place Saint Lambert, 16b


1200 Woluwe Saint Lambert


Any oversight will result in an exchange or refund at the option of the buyer. Patisworld will take the new shipment of the missing item at its expense.


8. Right of withdrawal

In accordance with legal provisions, the consumer Purchaser has a withdrawal period of seven (7) working days from the date of delivery of his order.


If you wish to use your option of withdrawal, we should return the products, in their original packaging, in good condition, complete (accessories, manuals ...), suitable for a new marketing and accompanied by a copy of the invoice.


Items returned incomplete, damaged, damaged or soiled by the Buyer are not included.


Return shipping costs will be the sole responsibility of the Buyer.


The Buyer will have the choice between the exchange (subject to availability) and the refund.


The Buyer must return the products to the following address:


Fancy Cake


Place Saint Lambert, 16b


1200 Woluwe Saint Lambert


The Buyer must accompany his shipment with a letter indicating the references of the order and the desired solution (exchange or refund).


The right of withdrawal can not be exercised on personalized products


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